Last updated 05-08-2024
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Document360
Document360 offers an AI-powered knowledge base software designed to scale alongside your product, providing a central repository for customers and team members to access valuable information. It enables the effortless creation of a range of documentation such as FAQs, user guides, product documentation, and standard operating procedures.
The software comes equipped with a core product suite that includes a portal for editors, writers, and reviewers, as well as a site widget that enhances SaaS products and websites. Additionally, it offers API documentation tailored for developers. Among the industry-leading features,
Document360 boasts powerful analytics, a user-friendly dashboard, efficient workflow management, SEO tools for improved visibility, a variety of integrations, a comprehensive business glossary, a ticket deflector to reduce support load, a secure drive for document storage, an accessible platform API, and insightful health check metrics.
With an eye on the future, Document360 incorporates generative AI to streamline knowledge base management and offers rich insights from customers on how the software can be used in various organisational settings.
Core Product: Includes portal, site, and widget, catering to editors, customers, SaaS products, and developers.
Industry Leading Features: Offers comprehensive tools like analytics, workflow, SEO, and integrations for better knowledge management.
Business Tools: Features like Business Glossary and Ticket Deflector to enhance user experience and productivity.
Technical Documentation: Provides API documentation to support development teams.
Generative AI: Leveraging AI to assist in creating and managing content effectively.
1) What is Document360?
Document360 is a knowledge base software that helps you create a repository for customers and team members with FAQs, User guides, Product Documentation, Standard Operating Procedures, and more.
2) What does the Core Product of Document360 include?
The core product includes a portal for editors, writers, and reviewers, a site for customers and employees, a widget for SaaS products and websites, and API documentation for developers.
3) What are some of the Industry Leading Features of Document360?
Industry leading features of Document360 include Analytics, Workflow, SEO, Integrations, Business Glossary, Ticket Deflector, Drive, Platform API, and Health Check Metrics.
4) How does Generative AI contribute to Document360?
Generative AI in Document360 helps streamline the creation and management of knowledge base content, making life easier for those who maintain the knowledge base.
5) How can I start using Document360?
You can start with a free trial of Document360 to explore its capabilities and see if it fits your organization's needs.